![]() ![]() Eventually I got in contact with them after a long wait only to get in contact a service rep who obviously wasnt interested in helping me. I attempted to contact the company but the wait times were always very long. A few days later I noticed the company had charged me for a full month of the service even though I clicked free trial and immediately cancelled, never to log onto the platform again. I finished signing up and went on the platform only to see what I was hoping to view wasnt available so I cancelled immediately, all within a matter of maybe 15 minutes. I clicked Free Trial to make sure I had an opportunity to see the content before I paid, but it made me input billing information to complete the free trial. I read online that Sling TV had content available that I was interested in watching so I downloaded the app on my device. your service can randomly restart even if you stop service, change passwords, AND remove the app! It all seems like a very shady practice! Sling TV only removes credit card information upon a customers request, and somehow, without anyone providing a plausible explanation other than "it must've been someone in your home". We filed a complaint through BBB and received a response from Sling TV explaining that it is their practice "to store payment information to simplify the payment process for customers, and to simplify the restart process after an account is closed." Even if you stop service, BE AWARE. In addition, we had to re-install the app to even enter the new password to look into how this happened. This is literally impossible since we changed the password to something ridiculous like "DoNOTuse SlingTV" (not the actual password), and only the 2 adults in the house knew the new password. we contacted customer service through chat again and were told that the account wasn't reactivated on their end so it must have been done through our online account or an app login. Now, once again, three months later, we got another "Welcome Back" email. We also changed our password and deleted the app on ALL of our TVs and devices. We had to argue to get a refund (even though we contacted them on the SAME day that it was reactivated). They canceled the subscription for ** for the following month but said they couldn't cancel the current month. We contacted customer service through the chat service and explained that we had not reactivated our account, and were told that someone 'must have logged in to Sling TV' and that *** have been what reactivated it. Three months later we received a "Welcome Back to Sling TV" email stating we had reactivated our account. We canceled our Sling TV subscription in November 2022. This is ridiculous in this age and as good as stealing under false advertisement. Said manager is not allowed to email you in regards to the denial of a refund. They are also unable to give out the manager they speak with about the issue's first name. Their customer service team is unable to do such a thing. This is not something that they will do, even acknowledging the incorrect information online. We immediately canceled the subscription and decided we would call in the morning to just get a refund for the mistake. It was not a show that they aired on their platform. After doing so we searched for the show to watch it and found that not only could you not watch it live, but you couldn't watch it AT ALL. We saw that it said sling tv premium subscription so went and restarted the account we had closed a while back with sling tv. ![]() We did what any other logical person would do which is ****** the show's name and when you do so it has a section on there that says where you can watch it and what kind of subscription you will need for that platform. ![]() My husband and I wished to watch a show live vs. ![]()
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